The promise
If GofluxTV will not run on your device and our team cannot get it working, you get your money back in full, provided you ask within 7 days of your account going live. It applies to every term length and every device count, on a first purchase.
Ask support before you claim
Message us on WhatsApp (+212 610 046 062) with your username and a line or two about what is wrong. Most faults are cleared inside a single conversation — a different server, another player, or one decoder setting is often all it takes.
If it genuinely cannot be fixed, the refund goes back to the method you paid with, within 5 business days.
Covered by the guarantee
Streams that will not play on a supported device after you have followed the setup guide and worked through it with support.
Buffering that keeps returning and that support cannot settle by switching server, player or decoder.
Channels that were on the channel list page when you bought but are not being delivered.
Outside the guarantee
A change of heart once the Service has been working, or any request made after the 7-day window has closed.
Faults that trace back to your own internet line, an ISP block or a device we do not support — we will still try to help, and the free trial is there so you can rule this out before paying.
Accounts we have closed for breaking the acceptable-use terms.
Renewals
The guarantee is for your first purchase. Renewing an account you already use is not refundable, because by then you have seen for yourself that the Service works on your device.
Questions about this policy: message us on WhatsApp +212 610 046 062 or use the contact page.