Most likely causes
- The playlist is still processing on the first import, so the count sits at zero until it finishes
- All groups or categories are hidden in TiviMate, so nothing shows even though the channels loaded
- A group or category filter is still applied, so only one empty group is on screen
- The source was EPG only, or the M3U link returned an empty list, so there were no streams to import
- The account was added in the wrong format, such as a plain M3U where an Xtream Codes login was needed
- The line has expired or is not active yet, so the server returns no channels
Fixes, in the order to try them
Reload the playlist first. In TiviMate open Settings, then Playlists, select the playlist and choose Reload. On a first import a large list can show zero channels for a minute or two while it parses, and a reload forces it to finish rather than leaving a half-built list.
Check the Groups and unhide categories. Open the channel guide, bring up Groups or Categories, and make sure they are set to visible. TiviMate can hide groups by default or remember a group you hid earlier, which leaves the main list looking empty when the channels are actually there.
Clear any group filter. If only one group is on screen and it has nothing in it, a filter is applied. Move back to All channels or Ungrouped so the full list is shown rather than a single empty category.
Re-add the account as an Xtream Codes login. Remove the playlist, then choose Add playlist, Enter URL, and enter the Xtream server address, username and password from your activation message. Xtream is the most reliable format for TiviMate and pulls the channels, groups and guide together, which avoids an empty list from a bare M3U.
Confirm the source actually holds channels. If you were given a separate EPG (XMLTV) link, that carries only the guide and has no streams, so it will import as an empty list. Make sure the playlist URL is the channel source, not the guide URL.
Confirm the line is active. Message the team on WhatsApp and ask them to check the subscription is live and not expired or capped on connections. If the server is returning no channels, no amount of reloading will fill the list until the line is active.
Give a large list time to finish. A playlist with tens of thousands of channels can take a little while on the first load, especially on a stick. Leave TiviMate open on the guide for a few minutes rather than removing and re-adding it repeatedly.
Related
TiviMate setup guide
Add the playlist as Xtream Codes the way TiviMate expects.
TiviMate EPG not loading
If the channels appear but the guide is blank, fix the EPG next.
Contact support
Ask the team to confirm your line is active and not expired.
All setup guides
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Still stuck after trying these fixes?
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TiviMate added but no channels FAQ
Why does TiviMate show no channels after I added the playlist?
Usually the list is still processing, the groups are hidden, or a group filter is applied. Reload the playlist, unhide the groups, and switch to All channels. If it is still empty, re-add the account as an Xtream Codes login and confirm the line is active.
I added the playlist but the group is empty, what now?
An empty group nearly always means a filter is applied or that category has no channels mapped to it. Move to All channels or Ungrouped to see the full list, and check under Groups that categories are set to visible.
Does the playlist format matter in TiviMate?
It can. A plain M3U sometimes returns an empty or partial list, while an Xtream Codes login reliably brings in the channels, groups and guide. If the list is empty, re-adding the account as Xtream is the most dependable fix.
TiviMate says the playlist was added but the count is zero?
A zero count on a fresh import often means it is still parsing, the source was a guide-only link with no streams, or the line is not active. Reload it, confirm the URL is the channel source rather than the EPG, and check the subscription is live.